Política de reembolso
Please read this before you order. Most of what we sell is built, set up or tuned for your car, so these rules are stricter than in a normal shop.
1. Made-to-order and tuned items
These are made or set up for you after you order:
- standalone ECUs, and any ECU we tune, code, immo off or set up for your car
- Online File Service (tuning and immo files)
- wiring looms and kits we build after you order
- custom oil pans and other custom made parts
Because they are made to your specification, the 14-day right to cancel does not apply to them (EU Directive 2011/83/EU, Article 16(c)). Once you have placed the order it can't be cancelled or refunded.
Only exception: if we haven't shipped your order within 14 business days of payment, you can cancel it and get a full refund. Email us before it ships.
2. Online File Service
This is a digital service. By ordering you ask us to start work straight away, and you accept that you lose the right to cancel once your file has been delivered. No refunds after the file is delivered.
3. Standard stock items (private customers in the EU, EEA and UK)
If you bought a standard stock item that wasn't made to order, you can cancel within 14 days after you receive it:
- email info@spoolas.eu within those 14 days with your order number
- send the item back within 14 days after that, at your own cost, to Spoolas, Paberžės g. 14, 07155 Vilnius, Lithuania
- the item has to be unused, complete and in its original packaging
We refund within 14 days after we get the item back, to your original payment method. We refund the cost of standard shipping, not anything extra paid for express shipping.
4. Fitted, used or modified items
Items that have been fitted to a car, wired in, connected, powered up, cut, modified, reflashed or tuned by anyone other than us are no longer in new condition. You are responsible for that loss in value and we take it off any refund. For ECUs and electrical parts this is normally the full price, because we can't sell them again as new.
5. Business customers
If you buy as a business (garage, workshop, company, or with a VAT number), there are no cancellations or returns once the order is placed, except for faulty items or if we haven't shipped within 14 business days.
6. Faulty, damaged or wrong items
Check your parcel when it arrives. Report transit damage or a wrong item within 48 hours, with photos and your order number. Report any fault as soon as you notice it, and don't fit or modify the part after that. We will repair, replace or refund it as the law requires. Damage caused by wrong installation, wiring mistakes, modification, tuning by others or racing use is not covered.
7. Contact
Email info@spoolas.eu or WhatsApp +37063017493. Returns sent without contacting us first will not be accepted.